Managed Services
Scale your Salesforce ROI without the in-house overhead
Fractional access to certified Salesforce Admins, Developers and Architects for a predictable monthly investment.
Tier 1
Core Admin Support
$1,250/ month
- Allocation
- Up to 8 hours / mo.
- Response SLA
- 48 business hours
- Best for
- 1–10 users
- User provisioning, profile management, and secure offboarding
- Basic report generation and custom dashboard maintenance
- Minor field creation, page layout tweaks, and picklist updates
- Critical patch monitoring and standard Go-Live release support
Tier 2 · Most popular
Growth & Automation
$2,450/ month
- Allocation
- Up to 18 hours / mo.
- Response SLA
- 24 business hours
- Best for
- 11–35 users
- All Tier 1 services included
- Custom Salesforce Flow creation and workflow automation
- Data deduplication, automated record cleanup, and mass imports
- Form assembly, email template building, and user training sessions
- Rollover Protection: up to 4 unused hours roll over
Tier 3
Advanced RevOps
$3,350/ month
- Allocation
- Up to 32 hours / mo.
- Response SLA
- 12 business hours
- Best for
- 36+ users
- All Tier 1 & Tier 2 services included
- Light Apex/Visualforce code maintenance and troubleshooting
- Third-party tool integrations (e.g., HubSpot, QuickBooks, Mailchimp)
- Dedicated Quarterly Strategy & Architecture Alignment Review
- Rollover Protection: up to 8 unused hours roll over
All tiers are month-to-month with 30 days' written notice to upgrade, downgrade or cancel.
Scoping
Clear scoping rules
To keep delivery efficient and predictable, work is divided into in-scope care and out-of-scope projects.
In scope
Covered by the monthly retainer- Routine maintenance, configuration adjustments, and user updates
- Troubleshooting standard errors, validation rules, or broken automation flows
- Minor adjustments to existing custom objects, fields, and screen components
Out of scope
Billed as flat-fee / ad-hoc- Full instance migrations or greenfield org implementations
- Heavy custom programmatic development (large-scale Apex/LWC code)
- Large-scale data restoration due to internal user errors
Out-of-scope work is estimated upfront and billed at a preferred partner rate of $165/hour.
FAQ
Frequently asked questions
- What happens if we run over our monthly hour allocation?
- We never surprise you with an unexpected bill. If a request is projected to push you over your monthly allocation, we will notify you immediately. You can choose to push the request to the following month or authorize extra ad-hoc hours at your tier's fractional rate.
- Is there a long-term contract requirement?
- No. We partner with small businesses on a flexible month-to-month agreement. You can upgrade, downgrade, or cancel your tier with a simple 30-day written notice.
- Do we get a dedicated contact person?
- Yes. You will be paired with a primary Certified Salesforce Administrator who understands your business logic, backed by a broader team of developers and architects for complex tasks.
Ready to Get More From Salesforce?
Tell us where Salesforce is falling short today and we'll show you what a practical path forward looks like.